Before you pay
POSITECH confirms availability, the final equipment configuration, delivery and installation arrangements before payment is requested. If anything in a quote is unclear, contact us before paying so we can correct it in writing.
Cancellation requests
Send cancellation requests to info@positech.co.za as soon as possible and include your quote or payment reference. We assess the request against the stage of the order, any goods or services already supplied, any work commissioned specifically for the order and applicable consumer-protection requirements.
Refunds
Where a refund is approved, we will confirm the amount and expected processing time. Refunds are normally made to the original payment method where practical and lawful. Bank or payment-provider processing times may apply. Any amount that may properly be retained or charged will be explained in the applicable quote or order terms.
Defective, damaged or incorrect goods
Contact us promptly if goods arrive damaged, defective or materially different from the confirmed order. Include photographs, the order or quote reference and a description of the issue. We will assess the report and explain the available remedy in accordance with the order terms and applicable South African law.
Website design and other services
For website design or other agreed services, cancellation and payment treatment depend on the written scope, work already completed, third-party costs and any agreed milestones. Deposits or milestone payments may cover work already performed or costs committed for the project. We will confirm the scope, payment schedule, cancellation treatment and any applicable refund conditions before work begins.
Contact
For payment or cancellation questions, email info@positech.co.za or call 081 088 1467.