Who we are
POSITECH Positive Solutions is a South African business that designs, manufactures and deploys vending machines and provides website design and development services. This policy applies to information collected through positech.co.za and through our related sales, project and support conversations.
Information we collect
Depending on how you use the site, we may collect your name, email address, phone number, business details, operating location, machine configuration, delivery information, website project requirements and the contents of messages or files you send us. We may also receive payment references or transaction status from a payment provider when you pay against a confirmed quote, invoice or service milestone.
How we use information
- To respond to enquiries and prepare or manage quotes.
- To configure, supply, deliver, install and support POSITECH machines, websites and related services.
- To process or reconcile payments and prevent fraud or misuse.
- To improve the website, communicate service information and meet legal obligations.
Service providers and payments
We may share the information needed for a requested service with trusted providers, such as delivery, installation, communications and payment providers. Payment providers process payment details under their own security and privacy terms. POSITECH does not ask you to send full card numbers or security codes by email or WhatsApp.
Storage, security and retention
We take reasonable steps to protect personal information from loss, unauthorised access, disclosure or alteration. We retain information only for as long as reasonably necessary for the purpose it was collected, to complete a transaction, resolve a dispute, meet legal requirements or protect our legitimate business interests.
Your rights and contact
Subject to applicable law, you may ask what personal information we hold about you, request correction of inaccurate information, or object to certain processing. Contact info@positech.co.za with a clear description of your request. We may need to verify your identity before responding.
Cookies and local storage
We do not use cookies to sell advertising profiles. The site may use essential browser storage to remember a machine configuration while you use the configurator. If we introduce analytics or other optional tracking, we will update this policy and provide appropriate controls where required.